International Orders FAQ

The total amount generally includes the product price and shipping fee.

Depending on your location and payment method, additional charges may apply, such as payment processing fees, customs duties, taxes, and courier handling fees.

We accept payments via Wise and PayPal.

Please note that PayPal payments incur a 5% processing fee.

When using PayPal, please make sure that the shipping address and other details registered in your PayPal account match your intended delivery information.

Orders paid via PayPal will be shipped to the address listed in your PayPal account.

No. Payments can only be made in Japanese yen (JPY).

Once we receive your payment, the product will be reserved for you and the price will be fixed.

Please note that products are not secured until payment has been confirmed.

Yes. Prices follow market trends and may change within hours.

To secure the current price, please complete your payment promptly.

Cases often include exclusive, non-commercial items that are guaranteed to be authentic.

Because of this, case prices may be higher than individual product prices.

Customs duties vary by country.

We recommend checking with your local customs office for details, as it is difficult for us to provide accurate information for every country.

As a general reference:

• Europe: Duties and taxes are often around 20-25%.
• Australia: Packages valued under 1,000 AUD are usually duty-free, but GST or other fees may still apply.
• Singapore: Packages valued under 400 SGD may be below the customs duty or tax threshold, but GST or other fees may still apply depending on local regulations.

Please note that customs rules may change, and final charges are determined by the customs authority in the destination country.

All customs duties, taxes, import fees, and related charges are the responsibility of the buyer.

These charges are not included in the product price or shipping fee unless otherwise stated.

Customs duties or taxes may be collected by the courier or customs authority upon delivery.

No. We cannot declare a lower value for customs.

Declaring a lower value is illegal and considered customs fraud.

No, there is no minimum order quantity.

However, please note that shipping costs are relatively higher for small orders.

For better cost efficiency, we recommend ordering multiple items when possible.

Product availability may change quickly depending on market conditions, stock levels, and demand.

A product is not reserved until payment has been confirmed.

We currently ship to the following countries and regions:

• United States
• Canada
• Denmark
• Poland
• Switzerland
• Norway
• Hungary
• Portugal
• Sweden
• United Kingdom
• Germany
• Italy
• France
• Belgium
• Netherlands
• Spain
• Australia
• New Zealand
• Hong Kong
• Singapore
• Malaysia
• South Korea
• Indonesia
• Thailand

For countries or regions not listed above, please contact us in advance.

Shipping availability may depend on courier service coverage, customs regulations, product type, and destination conditions.

No. We do not offer domestic shipping within Japan or in-person handover.

We only ship internationally.

We mainly use the following international courier services:

• FedEx
• DHL

Available shipping methods may vary depending on the destination country, package size, product type, and shipping restrictions.

We do not ship on Saturdays, Sundays, or Japanese public holidays.

Depending on the product and order quantity, some items may require additional procurement time before shipment. This usually takes approximately 3-7 days.

Estimated delivery time after shipment:

• FedEx: approximately 2-4 business days
• DHL: approximately 2-4 business days

Please note that customs clearance, local delivery conditions, holidays, and logistics delays may affect delivery time.

Shipping fees may include surcharges, seasonal price adjustments, fuel surcharges, remote area fees, and optional services such as signature confirmation.

Shipping costs depend on the destination country, package weight, package size, courier, and shipping method.

Please provide the following shipping information:

• Full name
• Postal code
• Full address
• Phone number
• Email address

Please make sure all information is accurate before payment.

Yes. We will provide a tracking number once your order has been shipped.

Please submit an inquiry with the following information:

• Product name
• Quantity
• Destination country
• Preferred communication method
• Your contact details
• Shipping information, if you are ready to proceed

After we review your inquiry, we will confirm availability, price, shipping cost, payment method, and estimated lead time.

Orders are shipped after:

• Product details are confirmed
• Shipping destination is confirmed
• Final price and shipping cost are confirmed
• Payment is received
• Shipment preparation is completed

We do not ship before payment is confirmed.

No. Products are only reserved after payment has been received.

Due to market price fluctuations and limited availability, we cannot guarantee product availability or pricing before payment confirmation.

After reviewing your inquiry, we will contact you using the communication method and contact details you provide in the inquiry form.

Please make sure your contact information is accurate.

Please include the following information:

• Product name
• Quantity
• Destination country
• Purpose of purchase
• Preferred communication method
• Your contact details

If your inquiry does not include enough information, we may not be able to respond.

Please choose the communication method that is easiest for you to respond to.

Available options include:

• WhatsApp
• Facebook Messenger
• Instagram DM
• Email

Please provide the correct contact details for your selected communication method.

We usually review inquiries as soon as possible.

However, response time may vary depending on the number of inquiries, order complexity, time zone differences, weekends, and Japanese public holidays.

We may not respond to incomplete inquiries, unsupported shipping destinations, or messages unrelated to our products.

Yes. Prices and availability may change at any time due to market conditions.

The product and price are only secured after payment has been confirmed.

Cancellation may not be possible after payment has been confirmed, especially if the product has already been secured, prepared, or shipped.

Please confirm all details carefully before making payment.

The buyer is responsible for confirming whether the product can be legally imported into their country.

If a package is delayed, rejected, returned, confiscated, or charged additional fees by customs, we may not be able to provide a refund.